shipping & returns
return policy
shipping policy
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Thank you for your purchase. Flossy Girl's Boutique hope you are happy with your products.However,If you are not completely satisfied with your purchase for any reason, You may return it to us for a refund or a discount.
RETURNS
All returns must be postmarked within seven (7) days of the date purchase date. All returned items must be in new and unused condition with original tags and labels attached.
RETURN PROCESS
To return an item please email customer service at Flossygirlsboutiue@gmail.com Please send a video or a pictures of the purchase and explaining what the problem is. Once received someone will reach out to you regarding the issue. obtain a return merchandise authorization number. After receiving a tracking number place the item securely in its original packaging and mail your return to the following
address:
Flossy Girls Boutique
ATTN: Return
tracking number
9609 DITMAS AVE
Brooklyn,Ny,11236
United States
PLEASE NOTE: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUND: After receiving your return and inspecting the condition of your item we will process your return. Please allow at least five (5) days
from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to when your return has been processed.
EXCEPTIONS: For defective or damaged products, please contact us at
FlossyGirlsBoutique@gmail.com/INSTAG:flossy_girls_boutique.
SHIPPING: Processing takes 2-3 business days for your order to be shipped out. Processing on the next business day which is Monday).Express shipping orders are 2-3 business days.
TRACKING: Once payment is received. Shipping activity become available after 24hours, your tracking number will come to your email.Please check your spam or junk folder. If you didn't receive your tracking number please contact customer service 347-874-2651
DOMESTIC EXPRESS: Shipping is 2-3 business days depending on location.
INTERNATIONAL SHIPPING: Is 7-10 business days depending on your location.
All delivery packages with Fedex will be delivered on business days Monday-Friday.